Medi-Ger
A UX case study focused on designing a
medication management app for elderly users.
Role
Role
Role
Role
UI/UX Designer
UI/UX Designer
UI/UX Designer
UI/UX
Designer
Duration
Duration
Duration
Duration
2 Months
2 Months
2 Months
2 Months
Tools
Tools
Tools
Tools
Figma, Photoshop, Illustrator
Figma, Photoshop, Illustrator
Figma, Photoshop, Illustrator
Figma,
Photoshop,
Illustrator
Overview
Overview
Overview
Overview
Medi-ger is a conceptual medication management application designed to address the challenges faced by elderly users in managing multiple medications. The project aimed to create an intuitive, accessible, and secure platform that would remind users to take their medications, track refills, and compare medication prices at nearby pharmacies.
Medi-ger is a conceptual medication management application designed to address the challenges faced by elderly users in managing multiple medications. The project aimed to create an intuitive, accessible, and secure platform that would remind users to take their medications, track refills, and compare medication prices at nearby pharmacies.
Medi-ger is a conceptual medication management application designed to address the challenges faced by elderly users in managing multiple medications. The project aimed to create an intuitive, accessible, and secure platform that would remind users to take their medications, track refills, and compare medication prices at nearby pharmacies.
Medi-ger is a conceptual medication management application designed to address the challenges faced by elderly users in managing multiple medications. The project aimed to create an intuitive, accessible, and secure platform that would remind users to take their medications, track refills, and compare medication prices at nearby pharmacies.
Problem
Problem
Problem
Problem
Elderly individuals often struggle with managing multiple medications due to complex regimens, cognitive decline, and physical limitations. With 80.3% of nursing home residents experiencing polypharmacy, the risk of adverse drug events increases significantly. Yet existing apps rarely offer intuitive, accessible interfaces tailored to the unique needs of older adults.
Elderly individuals often struggle with managing multiple medications due to complex regimens, cognitive decline, and physical limitations. With 80.3% of nursing home residents experiencing polypharmacy, the risk of adverse drug events increases significantly. Yet existing apps rarely offer intuitive, accessible interfaces tailored to the unique needs of older adults.
Elderly individuals often struggle with managing multiple medications due to complex regimens, cognitive decline, and physical limitations. With 80.3% of nursing home residents experiencing polypharmacy, the risk of adverse drug events increases significantly. Yet existing apps rarely offer intuitive, accessible interfaces tailored to the unique needs of older adults.
Elderly individuals often struggle with managing multiple medications due to complex regimens, cognitive decline, and physical limitations. With 80.3% of nursing home residents experiencing polypharmacy, the risk of adverse drug events increases significantly. Yet existing apps rarely offer intuitive, accessible interfaces tailored to the unique needs of older adults.
Solution
Solution
Solution
Solution
The Medi-ger app simplifies medication management for elderly users through a high-contrast interface, large visuals, and intuitive reminders. Informed by user research and survey data, the design supports accessibility, medication adherence, and cost savings. Studies show electronic systems like this can reduce ADEs by 71% and lower readmission or death risk by 35%.
The Medi-ger app simplifies medication management for elderly users through a high-contrast interface, large visuals, and intuitive reminders. Informed by user research and survey data, the design supports accessibility, medication adherence, and cost savings. Studies show electronic systems like this can reduce ADEs by 71% and lower readmission or death risk by 35%.
The Medi-ger app simplifies medication management for elderly users through a high-contrast interface, large visuals, and intuitive reminders. Informed by user research and survey data, the design supports accessibility, medication adherence, and cost savings. Studies show electronic systems like this can reduce ADEs by 71% and lower readmission or death risk by 35%.
The Medi-ger app simplifies medication management for elderly users through a high-contrast interface, large visuals, and intuitive reminders. Informed by user research and survey data, the design supports accessibility, medication adherence, and cost savings. Studies show electronic systems like this can reduce ADEs by 71% and lower readmission or death risk by 35%.
Scope &
Constraints
Scope &
Constraints
Scope &
Constraints
Scope &
Constraints
The Medi-ger project focused on designing an iOS mobile app for Rossmoor Village, a 50+ community with approximately 2,700 residents. Core features included medication reminders, refill tracking, price comparisons, and accessibility tools tailored to older adults.
We worked under a simulated startup budget and considered challenges like tech adoption resistance and strict privacy requirements due to sensitive medical data. While the initial design targeted iOS, future expansion to other platforms was planned to increase accessibility.
Our team, MedTri, included seven members with overlapping roles. I served as Co-Project Manager and Co-UI/UX Designer alongside Taaha Siddiqui, who also acted as Co-Business Analyst. Ashley Sokolowski led the team and managed documentation. Market research was conducted by Allison Sharr and Ibrahim Lari, Jacob Lindstedt managed finances, and Haoyang (Wilson) Wen oversaw technology implementation.
The Medi-ger project focused on designing an iOS mobile app for Rossmoor Village, a 50+ community with approximately 2,700 residents. Core features included medication reminders, refill tracking, price comparisons, and accessibility tools tailored to older adults.
We worked under a simulated startup budget and considered challenges like tech adoption resistance and strict privacy requirements due to sensitive medical data. While the initial design targeted iOS, future expansion to other platforms was planned to increase accessibility.
Our team, MedTri, included seven members with overlapping roles. I served as Co-Project Manager and Co-UI/UX Designer alongside Taaha Siddiqui, who also acted as Co-Business Analyst. Ashley Sokolowski led the team and managed documentation. Market research was conducted by Allison Sharr and Ibrahim Lari, Jacob Lindstedt managed finances, and Haoyang (Wilson) Wen oversaw technology implementation.
The Medi-ger project focused on designing an iOS mobile app for Rossmoor Village, a 50+ community with approximately 2,700 residents. Core features included medication reminders, refill tracking, price comparisons, and accessibility tools tailored to older adults.
We worked under a simulated startup budget and considered challenges like tech adoption resistance and strict privacy requirements due to sensitive medical data. While the initial design targeted iOS, future expansion to other platforms was planned to increase accessibility.
Our team, MedTri, included seven members with overlapping roles. I served as Co-Project Manager and Co-UI/UX Designer alongside Taaha Siddiqui, who also acted as Co-Business Analyst. Ashley Sokolowski led the team and managed documentation. Market research was conducted by Allison Sharr and Ibrahim Lari, Jacob Lindstedt managed finances, and Haoyang (Wilson) Wen oversaw technology implementation.
The Medi-ger project focused on designing an iOS mobile app for Rossmoor Village, a 50+ community with approximately 2,700 residents. Core features included medication reminders, refill tracking, price comparisons, and accessibility tools tailored to older adults.
We worked under a simulated startup budget and considered challenges like tech adoption resistance and strict privacy requirements due to sensitive medical data. While the initial design targeted iOS, future expansion to other platforms was planned to increase accessibility.
Our team, MedTri, included seven members with overlapping roles. I served as Co-Project Manager and Co-UI/UX Designer alongside Taaha Siddiqui, who also acted as Co-Business Analyst. Ashley Sokolowski led the team and managed documentation. Market research was conducted by Allison Sharr and Ibrahim Lari, Jacob Lindstedt managed finances, and Haoyang (Wilson) Wen oversaw technology implementation.
Process
Process
Process
Process
User Research
User Research
User Research
User Research
To design a medication management app tailored to the needs of elderly users, we grounded our process in both secondary and primary research. Our goal was to understand the medical, emotional, and technical challenges that affect how older adults manage their medications, and to identify opportunities for interaction design to support safety, accessibility, and adherence.
To design a medication management app tailored to the needs of elderly users, we grounded our process in both secondary and primary research. Our goal was to understand the medical, emotional, and technical challenges that affect how older adults manage their medications, and to identify opportunities for interaction design to support safety, accessibility, and adherence.
To design a medication management app tailored to the needs of elderly users, we grounded our process in both secondary and primary research. Our goal was to understand the medical, emotional, and technical challenges that affect how older adults manage their medications, and to identify opportunities for interaction design to support safety, accessibility, and adherence.
To design a medication management app tailored to the needs of elderly users, we grounded our process in both secondary and primary research. Our goal was to understand the medical, emotional, and technical challenges that affect how older adults manage their medications, and to identify opportunities for interaction design to support safety, accessibility, and adherence.
Secondary Research
Secondary Research
Secondary Research
Secondary Research
We began with market research to understand the broader context of medication use and challenges among older adults. This involved reviewing published studies and healthcare data on polypharmacy, medication adherence, and electronic medication management systems (EMMS). These insights helped us identify high-risk areas such as ADEs, the cost of non-adherence, and resistance to technology adoption—informing both the problem framing and feature prioritization in Medi-ger.
We began with market research to understand the broader context of medication use and challenges among older adults. This involved reviewing published studies and healthcare data on polypharmacy, medication adherence, and electronic medication management systems (EMMS). These insights helped us identify high-risk areas such as ADEs, the cost of non-adherence, and resistance to technology adoption—informing both the problem framing and feature prioritization in Medi-ger.
We began with market research to understand the broader context of medication use and challenges among older adults. This involved reviewing published studies and healthcare data on polypharmacy, medication adherence, and electronic medication management systems (EMMS). These insights helped us identify high-risk areas such as ADEs, the cost of non-adherence, and resistance to technology adoption—informing both the problem framing and feature prioritization in Medi-ger.
We began with market research to understand the broader context of medication use and challenges among older adults. This involved reviewing published studies and healthcare data on polypharmacy, medication adherence, and electronic medication management systems (EMMS). These insights helped us identify high-risk areas such as ADEs, the cost of non-adherence, and resistance to technology adoption—informing both the problem framing and feature prioritization in Medi-ger.
Key Statistics
Key Statistics
Key Statistics
Key Statistics
80.3%
80.3%
80.3%
80.3%
of nursing home residents experience polypharmacy
of nursing home residents experience polypharmacy
of nursing home residents experience polypharmacy
of nursing home residents experience polypharmacy
71%
71%
71%
71%
reduction in ADE risk with electronic medication systems
reduction in ADE risk with electronic medication systems
reduction in ADE risk with electronic medication systems
reduction in ADE risk with electronic medication systems
77%
77%
77%
77%
of staff were satisfied with EMMS after training
of staff were satisfied with EMMS after training
of staff were satisfied with EMMS after training
of staff were satisfied with EMMS after training
35%
35%
35%
35%
reduction in readmission or death risk
reduction in readmission or death risk
reduction in readmission or death risk
reduction in readmission or death risk
$439
$439
$439
$439
saved per potential Adverse Drug Event (ADE) prevented
saved per potential Adverse Drug Event (ADE) prevented
saved per potential Adverse Drug Event (ADE) prevented
saved per potential Adverse Drug Event (ADE) prevented
Surveys
Surveys
Surveys
Surveys
To gather firsthand insights from potential users, we distributed a Google Form survey through GroupMe, personal networks, and directly to residents of Rossmoor Village. While the response pool (30 participants) included a wide age range, responses from elderly users were limited. Still, trends across age groups revealed key behaviors around medication use, forgetfulness, and current management tools. This data helped validate our assumptions and exposed gaps in existing systems, especially around accessibility and reminders.
To gather firsthand insights from potential users, we distributed a Google Form survey through GroupMe, personal networks, and directly to residents of Rossmoor Village. While the response pool (30 participants) included a wide age range, responses from elderly users were limited. Still, trends across age groups revealed key behaviors around medication use, forgetfulness, and current management tools. This data helped validate our assumptions and exposed gaps in existing systems, especially around accessibility and reminders.
To gather firsthand insights from potential users, we distributed a Google Form survey through GroupMe, personal networks, and directly to residents of Rossmoor Village. While the response pool (30 participants) included a wide age range, responses from elderly users were limited. Still, trends across age groups revealed key behaviors around medication use, forgetfulness, and current management tools. This data helped validate our assumptions and exposed gaps in existing systems, especially around accessibility and reminders.
To gather firsthand insights from potential users, we distributed a Google Form survey through GroupMe, personal networks, and directly to residents of Rossmoor Village. While the response pool (30 participants) included a wide age range, responses from elderly users were limited. Still, trends across age groups revealed key behaviors around medication use, forgetfulness, and current management tools. This data helped validate our assumptions and exposed gaps in existing systems, especially around accessibility and reminders.
Key Findings
Key Findings
Key Findings
Key Findings
86.7%
86.7%
86.7%
86.7%
of users have forgotten to take medication
of users have forgotten to take medication
of users have forgotten to take medication
value seamless multi-
device experiences
57.1%
57.1%
57.1%
57.1%
have forgotten to renew prescriptions
have forgotten to renew prescriptions
have forgotten to renew prescriptions
is how long users will
wait for a site to load
93.3%
93.3%
93.3%
93.3%
of respondents use prescription medication
of respondents use prescription medication
of respondents use prescription medication
value seamless multi-
device experiences
40%
40%
40%
40%
use pillboxes
use pillboxes
use pillboxes
use pillboxes
47%
47%
47%
47%
use reminders
use reminders
use reminders
use reminders
Top Forgetfulness Factors
Top Forgetfulness Factors
Forgetfulness Factors
Top Forgetfulness Factors
Oversleeping
Oversleeping
Oversleeping
Oversleeping
Routine Disruption
Routine Disruption
Routine Disruption
Routine Disruption
Travel
Travel
Travel
Travel
Younger users also forget frequently, supporting broad relevance of Medi-ger.
Younger users also forget frequently, supporting broad relevance of Medi-ger.
Younger users also forget frequently, supporting broad relevance of Medi-ger.
Younger users also forget frequently, supporting broad relevance of Medi-ger.
Users Wants
Users Wants
Users Wants
Users Wants
ADE warnings
ADE warnings
ADE warnings
ADE warnings
interaction alerts
interaction alerts
interaction alerts
interaction alerts
directions for use
directions for use
directions for use
directions for use
Accessibility options
Accessibility options
Accessibility options
Price Comparison
Price Comparison
Price Comparison
Price Comparison
Interviews
Interviews
Interviews
Interviews
To complement our survey findings with qualitative depth, we conducted interviews with 10 experienced nurses recruited via LinkedIn. These conversations gave us professional insight into existing medication systems like PYXIS and EMRs, and highlighted limitations such as complex workflows and patient-provider communication gaps. Interviewees emphasized the importance of visual cues, personalization, and mobile access—insights that directly influenced Medi-ger’s interaction design and feature set.
To complement our survey findings with qualitative depth, we conducted interviews with 10 experienced nurses recruited via LinkedIn. These conversations gave us professional insight into existing medication systems like PYXIS and EMRs, and highlighted limitations such as complex workflows and patient-provider communication gaps. Interviewees emphasized the importance of visual cues, personalization, and mobile access—insights that directly influenced Medi-ger’s interaction design and feature set.
To complement our survey findings with qualitative depth, we conducted interviews with 10 experienced nurses recruited via LinkedIn. These conversations gave us professional insight into existing medication systems like PYXIS and EMRs, and highlighted limitations such as complex workflows and patient-provider communication gaps. Interviewees emphasized the importance of visual cues, personalization, and mobile access—insights that directly influenced Medi-ger’s interaction design and feature set.
To complement our survey findings with qualitative depth, we conducted interviews with 10 experienced nurses recruited via LinkedIn. These conversations gave us professional insight into existing medication systems like PYXIS and EMRs, and highlighted limitations such as complex workflows and patient-provider communication gaps. Interviewees emphasized the importance of visual cues, personalization, and mobile access—insights that directly influenced Medi-ger’s interaction design and feature set.
Key Insights
Key Insights
Key Insights
Key Insights
Emphasized safety, clarity, and personalized user experience
Emphasized safety, clarity, and personalized user experience
Emphasized safety, clarity, and personalized user experience
Emphasized safety, clarity, and personalized user experience
Supported mobile tools over complex EMR /Pyxis systems
Supported mobile tools over complex EMR /Pyxis systems
Supported mobile tools over complex EMR /Pyxis systems
Supported mobile tools over complex EMR /Pyxis systems
Recommended visual pill IDs, custom alerts, and messaging
Recommended visual pill IDs, custom alerts, and messaging
Recommended visual pill IDs, custom alerts, and messaging
Recommended visual pill IDs, custom alerts, and messaging
Stressed simplified flows to reduce workarounds and delays
Stressed simplified flows to reduce workarounds and delays
Stressed simplified flows to reduce workarounds and delays
Stressed simplified flows to reduce workarounds and delays
Confirmed Medi-ger’s value for patients and caregiver tasks
Confirmed Medi-ger’s value for patients and caregiver tasks
Confirmed Medi-ger’s value for patients and caregiver tasks
Confirmed Medi-ger’s value for patients and caregiver tasks
Analysis
Analysis
Analysis
Analysis
In the analysis phase, we synthesized our research findings into actionable design insights. This began with the development of detailed user personas, which allowed us to empathize with core user groups and align design decisions with their specific needs and expectations.
In the analysis phase, we synthesized our research findings into actionable design insights. This began with the development of detailed user personas, which allowed us to empathize with core user groups and align design decisions with their specific needs and expectations.
In the analysis phase, we synthesized our research findings into actionable design insights. This began with the development of detailed user personas, which allowed us to empathize with core user groups and align design decisions with their specific needs and expectations.
In the analysis phase, we synthesized our research findings into actionable design insights. This began with the development of detailed user personas, which allowed us to empathize with core user groups and align design decisions with their specific needs and expectations.
User Personas
User Personas
User Personas
User Personas
The Self-
Managing
Senior
Age: 70
Tech Familiarity: Low
Goal: Manage own daily prescriptions
Prefers to manage her meds independently without family help. Needs clear reminders, simple refill tracking, and easy-to-read visuals. A straight-forward interface boosts her confidence using the app.
Self-Managing Senior
Click to flip
The
Concerned
Relative
Age: 45
Tech Familiarity: High
Goal: Assist parent with managing medication remotely
Ensure his mother stays on schedule without micro-managing. Monitor reminders and track refills from afar. Shared access and real-time updates help reduce stress and support his caregiving role.
Concerned Relative
Click to flip
The Self-
Managing
Senior
Age: 70
Tech Familiarity: Low
Goal: Manage own daily prescriptions
Prefers to manage her meds independently without family help. Needs clear reminders, simple refill tracking, and easy-to-read visuals. A straight-forward interface boosts her confidence using the app.
Self-Managing
Senior
Click to flip
The Self-
Managing
Senior
Age: 70
Tech Familiarity: Low
Goal: Manage own daily prescriptions
Prefers to manage her meds independently without family help. Needs clear reminders, simple refill tracking, and easy-to-read visuals. A straight-forward interface boosts her confidence using the app.
Self-Managing
Senior
Click to flip
The Self-
Managing
Senior
Age: 70
Tech Familiarity: Low
Goal: Manage own daily prescriptions
Prefers to manage her meds independently without family help. Needs clear reminders, simple refill tracking, and easy-to-read visuals. A straight-forward interface boosts her confidence using the app.
Self-Managing
Senior
Click to flip
The Self-
Managing
Senior
Age: 70
Tech Familiarity: Low
Goal: Manage own daily prescriptions
Prefers to manage her meds independently without family help. Needs clear reminders, simple refill tracking, and easy-to-read visuals. A straight-forward interface boosts her confidence using the app.
Self-Managing
Senior
Click to flip
The
Concerned
Relative
Age: 45
Tech Familiarity: High
Goal: Assist parent with managing medications remotely
Ensure his mother stays on schedule without micro-managing. Monitor reminders and track refills from afar. Shared access and real-time updates help reduce stress and support his caregiving role.
Concerned
Relative
Click to flip
The
Concerned
Relative
Age: 45
Tech Familiarity: High
Goal: Assist parent with managing medications remotely
Ensure his mother stays on schedule without micro-managing. Monitor reminders and track refills from afar. Shared access and real-time updates help reduce stress and support his caregiving role.
Concerned
Relative
Click to flip
The
Concerned
Relative
Age: 45
Tech Familiarity: High
Goal: Assist parent with managing medications remotely
Ensure his mother stays on schedule without micro-managing. Monitor reminders and track refills from afar. Shared access and real-time updates help reduce stress and support his caregiving role.
Concerned
Relative
Click to flip
The
Concerned
Relative
Age: 45
Tech Familiarity: High
Goal: Assist parent with managing medications remotely
Ensure his mother stays on schedule without micro-managing. Monitor reminders and track refills from afar. Shared access and real-time updates help reduce stress and support his caregiving role.
Concerned
Relative
Click to flip
The
On-Site
Nurse
Age: 38
Tech Familiarity: High
Goal: Manage medication for multiple patients
Manages prescriptions for nursing home residents, prioritizing efficiency and accuracy. Uses a centralized tool to prevent dosage errors, track refills, and flag harmful drug interactions across profiles.
On-Site
Nurse
Click to flip
The
On-Site
Nurse
Age: 38
Tech Familiarity: High
Goal: Manage medication for multiple patients
Manages prescriptions for nursing home residents, prioritizing efficiency and accuracy. Uses a centralized tool to prevent dosage errors, track refills, and flag harmful drug interactions across profiles.
On-Site
Nurse
Click to flip
The
On-Site
Nurse
Age: 38
Tech Familiarity: High
Goal: Manage medication for multiple patients
Manages prescriptions for nursing home residents, prioritizing efficiency and accuracy. Uses a centralized tool to prevent dosage errors, track refills, and flag harmful drug interactions across profiles.
On-Site
Nurse
Click to flip
The
On-Site
Nurse
Age: 38
Tech Familiarity: High
Goal: Manage medication for multiple patients
Manages prescriptions for nursing home residents, prioritizing efficiency and accuracy. Uses a centralized tool to prevent dosage errors, track refills, and flag harmful drug interactions across profiles.
On-Site
Nurse
Click to flip
The
Community
Pharmacist
Age: 50
Tech Familiarity: Moderate
Goal: Oversee refills and OTC support for customers
Aims to retain customers and streamline refills. Values price comparison and how the app helps older clients stay on schedule—while keeping her pharmacy visible and competitive.
Community
Pharmacist
Click to flip
The
Community
Pharmacist
Age: 50
Tech Familiarity: Moderate
Goal: Oversee refills and OTC support for customers
Aims to retain customers and streamline refills. Values price comparison and how the app helps older clients stay on schedule—while keeping her pharmacy visible and competitive.
Community
Pharmacist
Click to flip
The
Community
Pharmacist
Age: 50
Tech Familiarity: Moderate
Goal: Oversee refills and OTC support for customers
Aims to retain customers and streamline refills. Values price comparison and how the app helps older clients stay on schedule—while keeping her pharmacy visible and competitive.
Community
Pharmacist
Click to flip
The
Community
Pharmacist
Age: 50
Tech Familiarity: Moderate
Goal: Oversee refills and OTC support for customers
Aims to retain customers and streamline refills. Values price comparison and how the app helps older clients stay on schedule—while keeping her pharmacy visible and competitive.
Community
Pharmacist
Click to flip
The
On-Site
Nurse
Age: 38
Tech Familiarity: High
Goal: Manage medication for multiple patients
Manages prescriptions for nursing home residents, prioritizing efficiency and accuracy. Uses a centralized tool to prevent dosage errors, track refills, and flag harmful drug interactions across profiles.
On-Site
Nurse
Click to flip
The
Community
Pharmacist
Age: 50
Tech Familiarity: Moderate
Goal: Oversee refills and OTC support for customers
Aims to retain customers and streamline refills. Values price comparison and how the app helps older clients stay on schedule—while keeping her pharmacy visible and competitive.
Community Pharmacist
Click to flip
Pain Points
Pain Points
Pain Points
Pain Points
Task Overload
Task Overload
Task Overload
Task Overload
Interaction Risk
Interaction Risk
Interaction Risk
Interaction Risk
Schedule Confusion
Schedule Confusion
Schedule Confusion
Schedule Confusion
Medication Overlap
Medication Overlap
Medication Overlap
Medication Overlap
Cognitive Decline
Cognitive Decline
Cognitive Decline
Cognitive Decline
Refill Gaps
Refill Gaps
Refill Gaps
Refill Gaps
Expired Meds
Expired Meds
Expired Meds
Expired Meds
Polypharmacy
Polypharmacy
Polypharmacy
Polypharmacy
Forgetfulness
Forgetfulness
Forgetfulness
Forgetfulness
Pill Mix-Ups
Pill Mix-Ups
Pill Mix-Ups
Pill Mix-Ups
Missed Renewals
Missed Renewals
Missed Renewals
Missed Renewals
Poor Tracking
Poor Tracking
Poor Tracking
Poor Tracking
Missed Doses
Missed Doses
Missed Doses
Missed Doses
Information Overload
Information Overload
Information Overload
Information Overload
Medication Errors
Medication Errors
Medication Errors
Medication Errors
Task Overload
Task Overload
Task Overload
Task Overload
Interaction Risk
Interaction Risk
Interaction Risk
Interaction Risk
Schedule Confusion
Schedule Confusion
Schedule Confusion
Schedule Confusion
Stage
Discover
Explore
Engage
Use
Reflect
Action
Learns about app from a community flyer or friend
Opens app for the first time and begins setup
Enters medications, sets reminders, explores features
Receives daily reminders and checks off doses
Reviews adherence history and refill timeline
Emotions
& Thoughts
I hope this
isn’t too
complicated…
This should
help me stay
on schedule!
Maybe this
could help me
keep track?
Nice—this
reminder makes
it easier.
I’ve kept up
pretty well
this week.
Opportunities
Simple onboarding screen with large CTA and clear benefit summary
Voice-assisted setup with text-size customization prompt
Pill visual ID, clear scheduling templates, and default time suggestions
Tactile, color-coded reminder alerts with confirmation feedback
Simple progress tracking with refill countdown and celebratory messaging
User Journey Map for 'The Lab Manager' Persona
User Journey Map for 'The Self-Managing Senior' Persona
User Journey Map for 'The Self-Managing Senior' Persona
We then constructed user journey maps for key tasks within the app, visualizing behavioral flows and identifying potential friction points. These artifacts clarified opportunities for improvement and guided the prioritization of features.
We then constructed user journey maps for key tasks within the app, visualizing behavioral flows and identifying potential friction points. These artifacts clarified opportunities for improvement and guided the prioritization of features.
We then constructed user journey maps for key tasks within the app, visualizing behavioral flows and identifying potential friction points. These artifacts clarified opportunities for improvement and guided the prioritization of features.
We then constructed user journey maps for key tasks within the app, visualizing behavioral flows and identifying potential friction points. These artifacts clarified opportunities for improvement and guided the prioritization of features.
User Journey Map for 'The Self-Managing Senior' Persona
User Journey Map for 'The Self-Managing Senior' Persona
Following the journey mapping, we conducted a SWOT analysis to evaluate Medi-ger’s broader viability. It surfaced key strengths, challenges, and opportunities that helped align Medi-ger’s UX with real-world constraints and market context.
Following the journey mapping, we conducted a SWOT analysis to evaluate Medi-ger’s broader viability. It surfaced key strengths, challenges, and opportunities that helped align Medi-ger’s UX with real-world constraints and market context.
Following the journey mapping, we conducted a SWOT analysis to evaluate Medi-ger’s broader viability. It surfaced key strengths, challenges, and opportunities that helped align Medi-ger’s UX with real-world constraints and market context.
Following the journey mapping, we conducted a SWOT analysis to evaluate Medi-ger’s broader viability. It surfaced key strengths, challenges, and opportunities that helped align Medi-ger’s UX with real-world constraints and market context.
Strengths
Strengths
Strengths
Strengths
Design addresses common struggles among elderly users, such as declining eyesight, with larger and brighter graphics and optional vocal reminders.
Design addresses common struggles among elderly users, such as declining eyesight, with larger and brighter graphics and optional vocal reminders.
Design addresses common struggles among elderly users, such as declining eyesight, with larger and brighter graphics and optional vocal reminders.
Design addresses common struggles among elderly users, such as declining eyesight, with larger and brighter graphics and optional vocal reminders.
The 50+ community is large (2,700 residents), allowing significant data collection and analysis with user consent.
The 50+ community is large (2,700 residents), allowing significant data collection and analysis with user consent.
The 50+ community is large (2,700 residents), allowing significant data collection and analysis with user consent.
The 50+ community is large (2,700 residents), allowing significant data collection and analysis with user consent.
Centralizes all medical reminders in one platform.
Centralizes all medical reminders in one platform.
Centralizes all medical reminders in one platform.
Centralizes all medical reminders in one platform.
Autofill feature minimizes the need to re-enter medication names repeatedly.
Autofill feature minimizes the need to re-enter medication names repeatedly.
Autofill feature minimizes the need to re-enter medication names repeatedly.
Autofill feature minimizes the need to re-enter medication names repeatedly.
WEAKNESSES
WEAKNESSES
WEAKNESSES
WEAKNESSES
Users may require initial training to navigate the app.
Users may require initial training to navigate the app.
Users may require initial training to navigate the app.
Users may require initial training to navigate the app.
As a start-up, the company has limited experience.
As a start-up, the company has limited experience.
As a start-up, the company has limited experience.
As a start-up, the company has limited experience.
Lack of reputation may make it harder to attract new users.
Lack of reputation may make it harder to attract new users.
Lack of reputation may make it harder to attract new users.
Lack of reputation may make it harder to attract new users.
Human error is possible when inputting medical information.
Human error is possible when inputting medical information.
Human error is possible when inputting medical information.
Human error is possible when inputting medical information.
Some users may be reluctant to share personal health data.
Some users may be reluctant to share personal health data.
Some users may be reluctant to share personal health data.
Opportunities
Opportunities
Opportunities
Potential to collaborate with local pharmacies.
Potential to collaborate with local pharmacies.
Potential to collaborate with local pharmacies.
Potential to collaborate with local pharmacies.
Partner with pharmaceutical discount services (e.g., GoodRx).
Partner with pharmaceutical discount services (e.g., GoodRx).
Partner with pharmaceutical discount services (e.g., GoodRx).
Partner with pharmaceutical discount services (e.g., GoodRx).
Develop a "Help" feature offering virtual app guidance.
Develop a "Help" feature offering virtual app guidance.
Develop a "Help" feature offering virtual app guidance.
Develop a "Help" feature offering virtual app guidance.
Create a secure portal for doctors to view elderly medication trends (with user consent).
Create a secure portal for doctors to view elderly medication trends (with user consent).
Create a secure portal for doctors to view elderly medication trends (with user consent).
Create a secure portal for doctors to view elderly medication trends (with user consent).
Expand availability to a broader audience via the App Store.
Expand availability to a broader audience via the App Store.
Expand availability to a broader audience via the App Store.
Expand availability to a broader audience via the App Store.
Threats
Threats
Threats
Competing apps may offer similar features at competitive pricing.
Competing apps may offer similar features at competitive pricing.
Competing apps may offer similar features at competitive pricing.
Competing apps may offer similar features at competitive pricing.
Some apps already include prescription renewal functionality.
Some apps already include prescription renewal functionality.
Some apps already include prescription renewal functionality.
Some apps already include prescription renewal functionality.
Insurance companies may attempt to access user data.
Insurance companies may attempt to access user data.
Insurance companies may attempt to access user data.
Insurance companies may attempt to access user data.
Risk of medical data breaches or hacking.
Risk of medical data breaches or hacking.
Risk of medical data breaches or hacking.
Risk of medical data breaches or hacking.
By translating raw data into structured user insights, this phase provided a critical foundation for the interaction design decisions that followed.
By translating raw data into structured user insights, this phase provided a critical foundation for the interaction design decisions that followed.
By translating raw data into structured user insights, this phase provided a critical foundation for the interaction design decisions that followed.
By translating raw data into structured user insights, this phase provided a critical foundation for the interaction design decisions that followed.
Ideation
Ideation
Ideation
Ideation
In the ideation phase, we prioritized the Independent Senior persona due to time constraints and its alignment with our app’s core goals. We began by sketching wireframes for key screens, rapidly iterating on layout, flow, and visual hierarchy to ensure accessibility and clarity.
In the ideation phase, we prioritized the Independent Senior persona due to time constraints and its alignment with our app’s core goals. We began by sketching wireframes for key screens, rapidly iterating on layout, flow, and visual hierarchy to ensure accessibility and clarity.
In the ideation phase, we prioritized the Independent Senior persona due to time constraints and its alignment with our app’s core goals. We began by sketching wireframes for key screens, rapidly iterating on layout, flow, and visual hierarchy to ensure accessibility and clarity.
In the ideation phase, we prioritized the Independent Senior persona due to time constraints and its alignment with our app’s core goals. We began by sketching wireframes for key screens, rapidly iterating on layout, flow, and visual hierarchy to ensure accessibility and clarity.
Ideation
Sketches
Design & Prototype
Design & Prototype
Design & Prototype
Design & Prototype
After the ideation phase, we moved into prototyping and UI design, starting with low-fidelity mockups to define structure and layout, followed by a user flow diagram and finally, detailed high-fidelity prototypes.
After the ideation phase, we moved into prototyping and UI design, starting with low-fidelity mockups to define structure and layout, followed by a user flow diagram and finally, detailed high-fidelity prototypes.
After the ideation phase, we moved into prototyping and UI design, starting with low-fidelity mockups to define structure and layout, followed by a user flow diagram and finally, detailed high-fidelity prototypes.
After the ideation phase, we moved into prototyping and UI design, starting with low-fidelity mockups to define structure and layout, followed by a user flow diagram and finally, detailed high-fidelity prototypes.
We began the design process with low-fidelity wireframes to lay out the app’s structure and test key interface patterns. These grayscale mockups helped us quickly iterate on screen flow, spacing, and hierarchy before committing to visual details. They also ensured accessibility and simplicity remained central, reflecting research-backed priorities for older users.
We began the design process with low-fidelity wireframes to lay out the app’s structure and test key interface patterns. These grayscale mockups helped us quickly iterate on screen flow, spacing, and hierarchy before committing to visual details. They also ensured accessibility and simplicity remained central, reflecting research-backed priorities for older users.
We began the design process with low-fidelity wireframes to lay out the app’s structure and test key interface patterns. These grayscale mockups helped us quickly iterate on screen flow, spacing, and hierarchy before committing to visual details. They also ensured accessibility and simplicity remained central, reflecting research-backed priorities for older users.
We began the design process with low-fidelity wireframes to lay out the app’s structure and test key interface patterns. These grayscale mockups helped us quickly iterate on screen flow, spacing, and hierarchy before committing to visual details. They also ensured accessibility and simplicity remained central, reflecting research-backed priorities for older users.
Once core interactions were mapped out, we developed a UI/UX flow diagram to visualize how users would move through the app. This step helped us confirm the logic behind navigation, align user tasks with available features, and make sure each interaction supported the goals of our user personas.
Once core interactions were mapped out, we developed a UI/UX flow diagram to visualize how users would move through the app. This step helped us confirm the logic behind navigation, align user tasks with available features, and make sure each interaction supported the goals of our user personas.
Once core interactions were mapped out, we developed a UI/UX flow diagram to visualize how users would move through the app. This step helped us confirm the logic behind navigation, align user tasks with available features, and make sure each interaction supported the goals of our user personas.
Once core interactions were mapped out, we developed a UI/UX flow diagram to visualize how users would move through the app. This step helped us confirm the logic behind navigation, align user tasks with available features, and make sure each interaction supported the goals of our user personas.
With the structure validated, we created high-fidelity prototypes in Figma to bring the final experience to life. Visual decisions—including color contrast, typography, and button sizing—were made with accessibility in mind, particularly for users over 50. Each screen was designed to be clear, intuitive, and visually supportive of users with low tech familiarity, as identified in our interviews and surveys.
With the structure validated, we created high-fidelity prototypes in Figma to bring the final experience to life. Visual decisions—including color contrast, typography, and button sizing—were made with accessibility in mind, particularly for users over 50. Each screen was designed to be clear, intuitive, and visually supportive of users with low tech familiarity, as identified in our interviews and surveys.
Our splash screen sets a friendly, reliable tone with clear medication visuals and simple typography to build trust. It offers a gentle introduction for users who may be less comfortable with technology, based on insights from our Independent Senior persona
Our splash screen sets a friendly, reliable tone with clear medication visuals and simple typography to build trust. It offers a gentle introduction for users who may be less comfortable with technology, based on insights from our Independent Senior persona
Our splash screen sets a friendly, reliable tone with clear medication visuals and simple typography to build trust. It offers a gentle introduction for users who may be less comfortable with technology, based on insights from our Independent Senior persona
Our splash screen sets a friendly, reliable tone with clear medication visuals and simple typography to build trust. It offers a gentle introduction for users who may be less comfortable with technology, based on insights from our Independent Senior persona
For the login and sign-up screens, we used a high-contrast design with large touch targets to support users with visual impairments. By focusing on essential fields and a clean layout, we made the flow simple and intuitive for older adults.
For the login and sign-up screens, we used a high-contrast design with large touch targets to support users with visual impairments. By focusing on essential fields and a clean layout, we made the flow simple and intuitive for older adults.
For the login and sign-up screens, we used a high-contrast design with large touch targets to support users with visual impairments. By focusing on essential fields and a clean layout, we made the flow simple and intuitive for older adults.
For the login and sign-up screens, we used a high-contrast design with large touch targets to support users with visual impairments. By focusing on essential fields and a clean layout, we made the flow simple and intuitive for older adults.
We designed onboarding as a guided step-by-step process with a progress bar to reduce overwhelm. The flow begins with account type selection, which influences personalization. Following this, users input health conditions, medications, and accessibility preferences. We also added an optional step to assign a family or guardian contact, based on research showing that many users rely on outside support for medication management.
We designed onboarding as a guided step-by-step process with a progress bar to reduce overwhelm. The flow begins with account type selection, which influences personalization. Following this, users input health conditions, medications, and accessibility preferences. We also added an optional step to assign a family or guardian contact, based on research showing that many users rely on outside support for medication management.
We designed onboarding as a guided step-by-step process with a progress bar to reduce overwhelm. The flow begins with account type selection, which influences personalization. Following this, users input health conditions, medications, and accessibility preferences. We also added an optional step to assign a family or guardian contact, based on research showing that many users rely on outside support for medication management.
We designed onboarding as a guided step-by-step process with a progress bar to reduce overwhelm. The flow begins with account type selection, which influences personalization. Following this, users input health conditions, medications, and accessibility preferences. We also added an optional step to assign a family or guardian contact, based on research showing that many users rely on outside support for medication management.
Using a checklist format, the home screen prioritizes readability and routine. Medications are organized by time block with bold pill visuals and checkboxes for easy adherence tracking. This design supports all three personas, addressing the shared challenge of remembering daily doses.
Using a checklist format, the home screen prioritizes readability and routine. Medications are organized by time block with bold pill visuals and checkboxes for easy adherence tracking. This design supports all three personas, addressing the shared challenge of remembering daily doses.
Using a checklist format, the home screen prioritizes readability and routine. Medications are organized by time block with bold pill visuals and checkboxes for easy adherence tracking. This design supports all three personas, addressing the shared challenge of remembering daily doses.
Using a checklist format, the home screen prioritizes readability and routine. Medications are organized by time block with bold pill visuals and checkboxes for easy adherence tracking. This design supports all three personas, addressing the shared challenge of remembering daily doses.
This section allows users to edit, add, or remove medications with minimal steps. Large capsule icons and color coding support visual differentiation, while simple labels minimize confusion. This design reflects feedback from caregivers who emphasized the need for quick, accurate adjustments across multiple prescriptions.
This section allows users to edit, add, or remove medications with minimal steps. Large capsule icons and color coding support visual differentiation, while simple labels minimize confusion. This design reflects feedback from caregivers who emphasized the need for quick, accurate adjustments across multiple prescriptions.
This section allows users to edit, add, or remove medications with minimal steps. Large capsule icons and color coding support visual differentiation, while simple labels minimize confusion. This design reflects feedback from caregivers who emphasized the need for quick, accurate adjustments across multiple prescriptions.
This section allows users to edit, add, or remove medications with minimal steps. Large capsule icons and color coding support visual differentiation, while simple labels minimize confusion. This design reflects feedback from caregivers who emphasized the need for quick, accurate adjustments across multiple prescriptions.
The adjustment screen displays key information—dose, time, program length, and quantity—in a clean, scannable layout. We structured the content using strong visual hierarchy and ample white space to reduce user error, especially for those managing complex regimens.
The adjustment screen displays key information—dose, time, program length, and quantity—in a clean, scannable layout. We structured the content using strong visual hierarchy and ample white space to reduce user error, especially for those managing complex regimens.
The adjustment screen displays key information—dose, time, program length, and quantity—in a clean, scannable layout. We structured the content using strong visual hierarchy and ample white space to reduce user error, especially for those managing complex regimens.
The adjustment screen displays key information—dose, time, program length, and quantity—in a clean, scannable layout. We structured the content using strong visual hierarchy and ample white space to reduce user error, especially for those managing complex regimens.
To address financial accessibility, we included a map-based price comparison feature for nearby pharmacies. Users can sort results by proximity or cost—needs highlighted by both pharmacists and older adults during interviews. Legible type and clean layout enhance clarity, even for those with limited vision.
To address financial accessibility, we included a map-based price comparison feature for nearby pharmacies. Users can sort results by proximity or cost—needs highlighted by both pharmacists and older adults during interviews. Legible type and clean layout enhance clarity, even for those with limited vision.
To address financial accessibility, we included a map-based price comparison feature for nearby pharmacies. Users can sort results by proximity or cost—needs highlighted by both pharmacists and older adults during interviews. Legible type and clean layout enhance clarity, even for those with limited vision.
To address financial accessibility, we included a map-based price comparison feature for nearby pharmacies. Users can sort results by proximity or cost—needs highlighted by both pharmacists and older adults during interviews. Legible type and clean layout enhance clarity, even for those with limited vision.
We organized the profile into clear sections—Personal Info, Health, Notifications, and Privacy—each editable from a central hub. This layout reduces overwhelm while supporting control over sensitive data, reflecting user privacy concerns from our research.
We organized the profile into clear sections—Personal Info, Health, Notifications, and Privacy—each editable from a central hub. This layout reduces overwhelm while supporting control over sensitive data, reflecting user privacy concerns from our research.
We organized the profile into clear sections—Personal Info, Health, Notifications, and Privacy—each editable from a central hub. This layout reduces overwhelm while supporting control over sensitive data, reflecting user privacy concerns from our research.
We organized the profile into clear sections—Personal Info, Health, Notifications, and Privacy—each editable from a central hub. This layout reduces overwhelm while supporting control over sensitive data, reflecting user privacy concerns from our research.
See It in Action
See It in Action
See It in Action
See It in Action
Explore an interactive prototype of the Medi-Ger app, showcasing key onboarding and core functionality flows. Designed in Figma and optimized for elderly users, the prototype reflects accessibility-focused UI decisions grounded in our user research.
Explore an interactive prototype of the Medi-Ger app, showcasing key onboarding and core functionality flows. Designed in Figma and optimized for elderly users, the prototype reflects accessibility-focused UI decisions grounded in our user research.
Explore an interactive prototype of the Medi-Ger app, showcasing key onboarding and core functionality flows. Designed in Figma and optimized for elderly users, the prototype reflects accessibility-focused UI decisions grounded in our user research.
Explore an interactive prototype of the Medi-Ger app, showcasing key onboarding and core functionality flows. Designed in Figma and optimized for elderly users, the prototype reflects accessibility-focused UI decisions grounded in our user research.
Outcomes & Lessons
Outcomes & Lessons
Outcomes & Lessons
Outcomes
& Lessons
This project provided valuable learning opportunities in several areas.
This project provided valuable learning opportunities in several areas.
This project provided valuable learning opportunities in several areas.
This project provided valuable learning opportunities in several areas.
Our Medi-ger project delivered comprehensive design artifacts that received positive validation, confirming our approach to elderly users' medication management needs.
User-Centered Design
With most survey respondents reporting medication use and renewal challenges, our reminder feature addressed a critical need supported by research.
Data-Driven Solutions
We learned to balance feature richness with interface simplicity for older adults, considering both digital and physical limitations throughout.
User Demographic
The project highlighted the importance of privacy, security, and collaboration when designing healthcare applications.
Health Privacy
Our Medi-ger project delivered comprehensive design artifacts that received positive validation, confirming our approach to elderly users' medication management needs.
User-Centered Design
With most survey respondents reporting medication use and renewal challenges, our reminder feature addressed a critical need supported by research.
Data-Driven Solutions
We learned to balance feature richness with interface simplicity for older adults, considering both digital and physical limitations throughout.
User Demographic
The project highlighted the importance of privacy, security, and collaboration when designing healthcare applications.
Health Privacy
Our Medi-ger project delivered comprehensive design artifacts that received positive validation, confirming our approach to elderly users' medication management needs.
User-Centered Design
With most survey respondents reporting medication use and renewal challenges, our reminder feature addressed a critical need supported by research.
Data-Driven Solutions
We learned to balance feature richness with interface simplicity for older adults, considering both digital and physical limitations throughout.
User Demographic
The project highlighted the importance of privacy, security, and collaboration when designing healthcare applications.
Health Privacy
Our Medi-ger project delivered comprehensive design artifacts that received positive validation, confirming our approach to elderly users' medication management needs.
User-Centered Design
With most survey respondents reporting medication use and renewal challenges, our reminder feature addressed a critical need supported by research.
Data-Driven Solutions
We learned to balance feature richness with interface simplicity for older adults, considering both digital and physical limitations throughout.
User Demographic
The project highlighted the importance of privacy, security, and collaboration when designing healthcare applications.
Health Privacy
The resulting design positioned us well for potential real-world implementation with healthcare professionals.
The resulting design positioned us well for potential real-world implementation with healthcare professionals.
The resulting design positioned us well for potential real-world implementation with healthcare professionals.
The resulting design positioned us well for potential real-world implementation with healthcare professionals.
